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Our congratulations to Gordon Tietjens and the NZ Sevens team - they've won the London Sevens Cup title as well as the HSBC Sevens World Series title for an incredible 11th time! It was a gutsy performance with the youngsters in the team really taking a big step up! - well done guys!

Our congratulations to Rob Waddell on being named the next Chef de Mission of the New Zealand Olympic team - his impeccable sporting achievements and personal attributes have made him a stand-out choice! ... more


Look out for Sir Ray Avery’s book The Power of Us: New Zealanders Who Dare to Dream
- encapsulating one of Ray’s key philosophies ‘nobody is as clever as all of us’ - it's a celebration of 50 NZ’ers who are high achievers, risk takers and extraordinary in their own fields - we are proud to offer Ray and many of these great kiwis to speak at your events!



PCA Winner



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Presenter Profile - JAN ALLEY
Travels from   AUCKLAND
Based   AUCKLAND
Type   Speaker, Trainer, Consultant, Facilitator
Style   Inspiring, Credible, Insightful, Engaging, Impactful, Memorable, Down-To-Earth, Anecdotal, Relevant, Empowering



Jan is a specialist in customer service, communication skills and management - a skilled  'TetraMap' presenter, she also develops people potential and performance!

Jan's corporate experience was gained as Training Manager at the former 5 Star Regent of Auckland Hotel.  She established the training and became Human Resources Manager, responsible for all recruitment, training, industrial relations, occupational health, human resource planning and career development.

In 1988 Jan set up her own successful Human Resource & Training consultancy providing a human resource management service, training in customer service, communication skills and people management.

Jan has a Diploma in Speech, Drama and Communication Skills from the Trinity College of London (L.T.C.L.) as well as from the New Zealand Speech Board (A.S.B.)  She has a certificate in adult education from the Continuing Education centre, University of Auckland and a Diploma in Business (Personnel Management and Employee Relations) from the Graduate School of Business, University of Auckland. In 2003 Jan became a Certified Tetramap Facilitator and in 2004 was accredited and registered as a Licensed Assessor for Investors in People.

Director and Board roles have included; Enterprising Manukau, Auckland Business Development Board, UNITEC School of Communication and Glendowie College. She’s also a mentor for Business in the Community.

Jan adds value to client organisations through strategic human resource planning and management as well as individual advice and coaching for executives including  management, communication and voice coaching.  She's also a skilled 'TetraMap' presenter in developing people potential and performance! 

She regularly facilitates on-going management and leadership development programmes that are custom-designed as in-house modules to enable a client management team to develop skills and knowledge as well as assessing and improving policies and systems.

Recent projects include out-sourced human resource management services, one-on-one coaching in communication skills, voice training, development and delivery of workshops for executives and senior management in managing performance.

Jan is a "hands on" experienced speaker, MC and consultant - she works alongside you to ensure content is on target and you get the results you are seeking!



Presentations

SPECIALIST TOPICS:

Communication:                                               
Assertiveness                                           
Behaviour Styles                                       
Non-verbal & BodyLanguage                        
Conflict Resolution
Constructive Feedback
Facilitating & Participating in
Effective meetings                                 
Interviewing Skills                                  
Levelling of Relationships                         
Listening & questioning                            
Problem Solving                                      
Negotiation Skills                                    
Business Writing


Leadership & People Management Skills:
Motivation
Delegation
Training & development

Personal Development:
Attitude & perception
Mental Models
Managing Stress
Career Development
Professional Image


Customer Service:                                
Winning & keeping customers                   
Focusing on Your Customers                    
Internal Customer Service                       
Achieving High Service Standards             
Front-line Service Skills                           
Dealing with Difficult Customers                
Portraying a Professional Image                


Planning & Organisation:
Business Planning
Goal-Setting
Objectives & Outcomes
Presentations Skills
Public Speaking
Facilitation Skills


Front-Line Staff Skills:                          
Customer Contact                                     
Telephone Skills                                    
First Impressions                                   
Development of Support Staff

Sales:
Relationship Selling
Call Reluctance
Telephone Sales
     
Human Resource Management:            
Recruitment and Selection
Performance Management
Defining Performance Expectations           
Dealing with Non-performance                 


Team Building & Team Membership:

Training & Learning:
Train the Trainer



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Categories
Human Resources, Business, Communication, Corporate Culture, Customer Service, Leadership, Organisational Change, Peak Performance, Sales, Small Business, Strategy, Teams, Time Management

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KEY SPEAKERS
inspiration

Barbara Kendall
Billy Graham
Sir Brian Lochore
Buck Shelford
Cam Calkoen
Cas & Jonesy
Sir Colin Meads
Darryl Lovegrove
Dave Currie
Davey Hughes
Dick Tayler
Eric Rush
Farah Palmer
Graeme Kendall
Graeme Sinclair
Sir Graham Henry
Gordon Tietjens
Greg Murphy
Heather Swan
Ian Ferguson
Ian Taylor
Irene van Dyk
Janine Shepherd
Jason Barrell
Jenene Freer-Crossan
John Anderson
John Shackleton
Kevin Biggar
Kevin Milne
Li Cunxin
Lisa Tamati
Marcus AkuhataBrown
Matt Watson
Mark Inglis
Melissa Clark-Reynolds
Sir Michael Hill
Mike King

Oscar Kightley
Paddy O'Brien
Paddy Sweeney
Peter Baines
Peter Hillary
Sir Ray Avery
Sir Richard Taylor
Rob Hamill
Rob Waddell
Sally Anderson
Shaun Quincey
Steve Gurney
Steve Lange
Steve Price
Suzanne Paul
Dame Susan Devoy
Tab Baldwin
Tawera Nikau
Tony Adams
Tony Christiansen
Tony Laker
Tony Mowbray
Warren Mahy
.....more speakers


information

Allan Pease
Alan Patching
Allison Mooney
Amanda Gore
Ann Andrews
Bill James
Bob Pritchard
Brett Rutledge
Bruce Cotterill
Cath Handley
Christine Rankin
Clare Feeney
Craig Rispin
Davey Hughes
Debbie Mayo-Smith
Emma Hill
Fran O'Sullivan
Hannah Samuel
Ian Harvey
Dr Ian Brooks
Glenn Capelli
Graeme Kendall
Sir Graham Henry
Jenene Freer-Crossan
Jeremy Moon
John Anderson
John Hart
John Lees
Kim Seeling Smith
Lester Levy
Mark Di Somma
Martin Grunstein
Matt Church
Sir Michael Hill
Rt Hon Mike Moore
Mike & Doug Tamaki
Mike Hutcheson
Murray Thom
Naomi Simson
Nigel Latta
Peter Sheahan
Rod Oram
Rodney Marks
Ross Dawson
Sir Roger Douglas
Hon Ruth Richardson
Scott Unsworth
Scott Williams
Tony Alexander
Wade Jackson
Zuza Scherer
.....more speakers


entertainment
ABBAlicious
Alzarae
Ben Hurley
Brad Blaze
Chet O'Connell
Chris Moore
Dangerous Liaisons
Ewen Gilmour
Frankie Stevens
Gary McCormick
Geoff Dolan
Ginette McDonald
Greg Ward
Guy Cater
HALO Band
High Society
Jackie Clarke
James Elliott
Jeremy Elwood
Jesse Mulligan
JGeeks
Jim Hopkins
Joe Bennett
Julie Mason
Keith Quinn
Kerre Woodham
Leah Panapa
Mark Ferguson
Mark Wright
Matt Hollywood
Michele A'Court
Mike King
Mojave Quartet
Music Quiz
Nairobi Trio
Nick Nickolas
Peter FitzSimons
Phil Kingsley Jones
Pinky Agnew
Pio Terei
Raybon Kan
Rodney Marks
Russell Harrison
Scott Williams
Simon McKinney
STRIKE Percussion
Terry Williams
The Beatgirls
The Lady Killers
The Leading Men
The Mermaids
The Topp Twins
Tim Shadbolt
Tina Cross
Tom Sharplin
Tongue & Groove
Undercover Show
Yulia
.....more entertainers